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HELP DESK SERVICES Remote & On-site

RELIABLE IT HELP DESK SUPPORT SOLUTIONS FOR YOUR BUSINESS

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Help Desk IT Support

Help Desk Services Friendly, Professional, and On Time.

We understand how important it is to be able to rely on your IT to maintain infrastructure uptime,  XeroTeam can handle it all and more!

  • Regular maintenance
  • 24/7 remote monitoring
  • Updates and patches
  • Network Configuration & Maintenance
  • Remote & On-site

Exceptionally unique experience Tailored to you

Whenever your employees need help with any technology problem, they can call our Help Desk Support line. We answer right away and typically resolve even complex issues during the first call. Your team can also open a ticket online at any time.

Remote Workforce Ready

THE BENEFITS OF OUR MANAGED IT SERVICES​

Healthy Desktop Environment

Systems are monitored around the clock, root causes are identified and addressed, hidden issues are resolved before they turn into an issue.

Incident Response & Management

Get you back up and running following any critical incident, unexpected downtime or a data breach.

Tools & Processes

A wide range of support tools to help you address all problems with tailored solutions for your business utilizing latest modern tools.

Minimizing Security Threats

With the right tools we mitigate the risk of security threats even before they’ve arrived.

24x7x365 Support

Remote or On-site when you encounter a problem or need a solution, we will always be by your side.

Remote Diagnostic & Repair

Make computer problems a thing of the past, allowing you to stay productive in a fast-paced working environment.

Desktop / Mac Support Services

Knowledgeable and highly skilled team takes care of all your tech systems to keep them running at peak performance.

We proactively manage and monitor your business’s computers, servers, and network 24/7 in order to prevent downtime. From laptops to servers to crucial business software apps, we oversee all of your business’s information technology with live monitoring to make certain everything runs safely and smoothly.

PC Desktop Tech Support
help desk desktop support

What you’re searching for in IT management services

We provide:

  • Customer-focused help desk support
  • Cyberthreat detection systems
  • Advance 24/7 monitoring with AI technologies for secure and reliable computing
  • Managed automation services

You’ll receive:

  • Servers and workstations that are secured from cyberthreats
  • A computer network that always functions at peak performance
  • Computer software free of errors and incompatibilities
  • Peace of mind to work on your business’s success

BENEFITS OF 
END USER SUPPORT?

End user support offloads day-to-day IT administration from your business, helping you focus on using (instead of fixing) your business objectives.

  • 24/7/365 SUPPORT
  • PREDICTABLE & REDUCED COSTS
  • DEVICE MAINTENANCE AND MANAGEMENT
  • INCIDENT, PROBLEM AND CHANGE REQUEST MANAGEMENT
  • NETWORK MANAGEMENT
  • REMOTE SUPPORT, ONLINE CHAT, AND ON-SITE AGENTS
  • SCALABILITY
  • TROUBLE TICKET MANAGEMENT AND SERVICE REQUEST RESOLUTION